TERMS & CONDITIONS POLICY
OUR TERMS & CONDITIONS
Please read the following terms and conditions very carefully as your use of this website (the “Website”) is subject to your acceptance of and compliance with the following terms and conditions ("Terms"). These Terms
apply to all visitors of the Website, users and others who access or use the Website.
By subscribing to or using our Website you agree that you have read, understood and are bound by these Terms. If you disagree with any part of the Terms then you may not access the Website.
In these Terms, references to "you", "User" shall mean the end user accessing the Website, its contents and using the services offered through the Website (the “Services”), "Service Providers" shall mean independent third-party service providers, and "we", "us" and "our" shall mean Debbane Freres s.a.l. and Debbane Agri Holding.
PURCHASE A PRODUCT OR SERVICE
If you wish to purchase any product (the “Product”) or Service made available through the Website (the "Purchase"), you will be asked to supply certain information relevant to your Purchase including, without
limitation, your credit card number, the expiration date of your credit card, your billing address, and your shipping information.
You represent and warrant that: (i) you have the legal right to use any credit card(s) or other payment method(s) in connection with any Purchase; and that (ii) the information you supply to us is true, correct and complete.
By submitting such information, you grant us the right to provide the information to third parties for purposes of facilitating the completion of Purchases.
We reserve the right to refuse or cancel your order at any time, discretionarily and/or for certain reasons, including but not limited to: Product or Service unavailability, errors in the description or price of the Product or Service, suspicion of fraud or an unauthorized or illegal transaction or other reasons.
You can place your order directly online or by telephone (the “Order”).
Please call on +961 3 137371 to place an Order for Lebanon. We are available on the below days and times (Beirut time):
- Monday through Friday from 8:00 am till 16:00 pm
- Saturday from 8:00 am till 13:00 pm
ORDER CONFIRMATION & TRACKING
1. After placing an Order, a confirmation email will be sent to you. If you don’t receive this confirmation email, please contact our team on +961 3 137371
2. To track your Order, please login to your account.
Without prejudice to our discretionary right to reject any payment method at any time without noticeand/or to advise or provide for another method,you can choose any of the following payment methods when placing your
1. Online Payment: Visa & Mastercard can be used for online payment; in LBP inside Lebanon and in USD outside Lebanon.
2. Offline Payment: cash payment upon delivery.
We aim at providing you with the best quality of Products and Services. If for any reason, you are not satisfied with our Service or have any question about your Order, please contact ourteam on+961 3 137371.
AVAILABILITY, ERRORS AND INACCURACIES
We aim at providing you with the best quality of Products and Services. If for any reason, you are not satisfied with our Service or have any question about your Order, please contact ourteam on +961 3 137371. We are
constantly updating our Products and Services on the Website. The Products or Services available on our Website may be mispriced, described inaccurately, or unavailable, and we may experience delays in updating
information on the Website.
We cannot and do not guarantee the accuracy, timeliness, suitability or completeness of any information or material, including prices, product images, specifications, availability of the Products and/orServices and we expressly exclude liability for any such inaccuracies or errors. We reserve the rightto change or updateinformation available on the Website and to correct errors, inaccuracies, or omissions at any time without prior notice.
Without prejudice to the generality of the foregoing, nothing on this Website constitutes, or is meant to constitute, advice of any kind.
When you create an account on the Website (the “Account”), you must provide us with information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may
result in immediate termination of your Account.
You are responsible for safeguarding the password that you use to access the Account and for any activities or actions under your password, whether your password is with our Website or any third-party.
You agree not to disclose your password to any third party that may access your Account. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your Account.
You may not use as a username the name of another person or entity or that is not lawfully available for use, a name or trademark that is subject to any rights of another person or entity other than you without appropriate authorization, or a name that is otherwise offensive, vulgar or obscene.
LINKS TO OTHER WEBSITES
DISCLAIMER OF WARRANTIES/LIMITATION OF LIABILITY
a) We have endeavored to ensure that all the information on the Website is correct, but weneither warrants nor makes any representations and expressly disclaim- on our behalf and on behalf of our affiliates,
shareholders, officers, directors, employees and subcontractors- all representations, warranties and conditions, express, legal or implied not contained herein, including representations, warranties and conditions of
quality, accuracy or completeness, non-infringement of any data, information, Product or Service as well as any consequence and/or implication and/or liability. Without prejudice to the generality of the foregoing,in
no event shall webe liable for any direct, indirect, punitive, incidental, special, consequential damages or any other damages resulting from: (a) the use or the inability to use the Services or Products; (b)
unauthorized access to or alteration of the User's transmissions or data; (c) any other matter relating to the Website; including, without limitation, damages for loss of use, data or profits, arising out of or in
any way connected with the use or performance of the Website. Neither shall we be responsible for the delay or inability to access and/or use the Website or related services, the provision of or failure to provide in
a timely manner the Products and/or Services and/or any assistance, or for any information, software, Products, Services and related graphics obtained through the Website, or otherwise arising out of the use of the
Website, whether based on contract, tort, negligence, strict liability or otherwise. Further, we shall not be held responsible for non-availability of the Website during periodic maintenance operations or any
unplanned suspension of access to the Website that may occur due to technical reasons or for any reason beyond ourcontrol. The User understands and agrees that any material and/or data downloaded or otherwise
obtained through the Website is done entirely at their own discretion and risk and they will be solely responsible for any damage to their computer systems or loss of data that results from the download of such
material and/or data.
b) The performance of the Product is subject to usage as per manufacturer guidelines. Read enclosed leaflet of the Products carefully before use. The use of this information is at the discretion of User.
EXCLUSION OF INDIRECT DAMAGES
In no event will we be liable to you for any indirect, special, consequential, punitive or exemplary damages, including but not limited to, loss of revenue or profit, lost or damaged data, business interruption or any other pecuniary loss, whether based in contract, extra-contractual or other causes of action, even if we have been advised of the possibility of such damages.
Prices for Products and/or Services are described on our Website and are incorporated into these Terms by reference. All prices are in Lebanese Pounds for the store inside Lebanon. For orders from outside Lebanon the prices are in US Dollars. Prices, Products and Services may change at our sole discretion and without prior notice.
Title and risk of loss for all Products ordered by you shall pass on to you upon remittance thereof to the shipping carrier. Rules on COD (Cash on Delivery) vary based on transaction value, products, shipping location and other relevant parameters. We shall discretionarily retain the right to offer/deny COD for specific cases at any time without notice.
INTELLECTUAL PROPERTY RIGHTS
We shall have and retain the full ownership of the Website, its content and any updates, upgrades, revisions, modifications to or compilation constituted from; as well as all rights, titles and interests in and to, its respective, intellectual property rights such as (i) copyright, patents, graphics, database rights and rights in trade marks, logos, trade names, designs, photos and pictures and know-how (whether registered or unregistered); (ii) applications for registration, and the right to apply for registration, for any of these rights; and (iii) all other intellectual property rights and equivalent or similar forms of protection existing anywhere in the world; and no license therein, whether express or implied, is granted by us to you by virtue of these Terms.
We may terminate or suspend your Account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms. Upon termination, your right to use the
Websitewill immediately cease. If you wish to terminate your Account, you may simply delete it and discontinue using the Website.
Without prejudice to our other rights under theTerms, if you breach any provision of thereof in any way, we may take such action as we deem appropriate to deal with the breach, including suspending your access to the Website, prohibiting you from accessing the Website, blocking computers using your IP address from accessing the Website and/or bringing court proceedings against you.
These Terms shall be governed and construed in accordance with the laws of Lebanon, without regard to its conflict of law provisions.
Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.
If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Website, and supersede and replace any prior agreements we might have between us regarding the Website.
We reserve the right, at our sole discretion, to modify or replace these Terms at any time and without any prior or further notice. By continuing to access or use our Website after those revisions become effective,
you agree to be bound by the revised Terms. If you do not agree to the new Terms, please stop using the Website.
RETURN AND EXCHANGE POLICY
RETURN AND EXCHANGE
Our Return and Exchange Policy offers no return of Products once delivered.
If you choose to exchange the Products for reason of mismatch of product or receipt of a defective Product, you will be provided with a replacement thereof as long as the value is equivalent to the paid amount or you will be charged the difference should the value of the replacement Productbe more than the exchanged one.
However, an exchange is subject to availability of the replacement Product in our stock.
As for the shipping services charges: you will be sending and receiving the exchanged Product free of charge unless you are exchanging for a mismatch Product that you have originally ordered by mistake then you will be charged the pick-up and delivery charges.
The following RULES apply to this Policy:
1. All Productsto be exchanged must be unused and in their original condition with all original labels and packaging intact, and should not be broken or tampered with.
2. Perishable Products such as seeds cannot be exchanged, if the packet is opened or damaged.
3. In case you had purchased a Product that is on sale or with a free of charge item/gift and you wish to exchange it, then the whole received Product (the Product and the free of charge item/gift) must bereturned to the store for exchange.
4. The exchange or claim must be placed within 48 hours from delivery day.To exchange your purchase, please contact +961 3 137371 or send an email to firstname.lastname@example.org
Depending on where you live, the time it may take for your exchanged Product to reach you, may vary.
We value the trust you place in us. That's why we insist upon the highest standards for secure transactions and customer information privacy. Please read the following statement to learn aboutour datagathering and
dissemination practices in relation to information provided by you on the Website. Note:
To make sure you are aware of any changes, please review this policy periodically.
Service: Service is the estore.debbaneagri.com operated by Debbane Freres s.a.l. and Debbane Agri Holding.
Personal Data: Personal Data means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).
Usage Data: Usage Data is data collected automatically, generated either by the use of the Websiteor from the Website infrastructure itself (for example, the duration of a page visit).
Cookies: Cookies are small pieces of data stored on your device (computer, tablet or mobile device).
Data Processors (or Service Providers): Data Processor (or Service Provider) means any natural or legal person who processes the data on behalf of the Data Controller. We may use the services of various Service Providers in order to process your data more effectively.
Data Subject (or User): Data Subject is any living individual who is using our Service and is the subject of Personal Data.
INFORMATION COLLECTION AND USE
We collect several different types of information for various purposes to provide and improve our Websiteto you.
Types of Data Collected
Personal Data: While using our Website, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data").
Personally, identifiable information may include, but is not limited to: email address, first name and last name, phone number, address (State, Province, ZIP/Postal code, City), cookies and usage data.
We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send.
Usage Data: We may also collect information how the Service is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
USE OF DATA
Debbane Freres s.a.l and Debbane Agri Holding use the collected data for various purposes to:
- Provide and maintain our Website;
- Notify you about changes to our Website;
- Allow you to participate in interactive features of our Website when you choose to do so;
- Provide customer support;
- Gather analysis or valuable information so that we can improve our Website;
- Monitor the usage of our Website;
- Detect, prevent and address technical issues;
- Provide you with news, special offers and general information about other goods and services which we offer, that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information.
LEGAL BASIS FOR PROCESSING PERSONAL DATA UNDER GENERAL DATA PROTECTION REGULATION (GDPR)
Data we collect and the specific context in which we collect it.
Debbane Freres s.a.l and Debbane Agri Holding may process your Personal Data because:
- We need to perform a contract with you;
- You have given us permission to do so;
- The processing is in our legitimate interests and your rights do not override it;
- For payment processing purposes;
- To comply with the law.
RETENTION OF DATA
necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
We will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period, except when this data is used to strengthen the security or to improve the functionality of our Website, or we are legally obligated to retain this data for longer time periods.
TRANSFER OF DATA
Your information, including Personal Data, may be transferred to and maintained on computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may
differ than those from your jurisdiction.
DISCLOSURE OF DATA
Debbane Freres s.a.l and Debbane Agri Holding may disclose your Personal Data in the good faith belief that such action is necessary to:
- Comply with a legal obligation;
- Protect and defend the rights or property of Debbane Freres s.a.l and Debbane Agri Holding;
- Prevent or investigate possible wrongdoing in connection with the Website;
- Protect the personal safety of Users of the Website or the public;
- Protect against legal liability.
SECURITY OF DATA
SECURITY OF DATA The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
YOUR DATA PROTECTION RIGHTS UNDER GENERAL DATA PROTECTION REGULATION (GDPR)
If you are a resident of the European Economic Area (EEA), you have certain data protection rights. Debbane Freres s.a.l and Debbane Agri Holding aim to take reasonable steps to allow you to correct, amend, delete,
or limit the use of your Personal Data. If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.
In certain circumstances, you have the following data protection rights:
The right to access, update or to delete the information we have on you. Whenever made possible, you can access, update or request deletion of your Personal Data directly within your account settings section. If you are unable to perform these actions yourself, please contact us to assist you.
The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.
The right to object. You have the right to object to our processing of your Personal Data.
The right of restriction. You have the right to request that we restrict the processing of your personal information.
The right to data portability. You have the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used format.
The right to withdraw consent. You also have the right to withdraw your consent at any time where Debbane Freres s.a.l and Debbane Agri Holding relied on your consent to process your personal information.
Please note that we may ask you to verify your identity before responding to such requests.
You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).
We may employ third party companies and individuals to facilitate our Website("Service Providers"), to provide the services in connection with our Websiteon our behalf, to perform Website-related services or to assist us in analyzing how our Website is used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
We may use third party Service Providers to monitor and analyze the use of our Website.
Google Analytics is a web analytics service offered by Google that tracks and reports website traffic.
Google uses the data collected to track and monitor the use of our Website. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.
For more information on the privacy practices of Google, please visit the Google Privacy Terms web page.
Google AdWords:Google AdWords remarketing service is provided by Google Inc.
You can opt-out of Google Analytics for Display Advertising and customize the Google Display Network ads by visiting the Google Ads Settings page.
Google also recommends installing the Google Analytics Opt-out Browser Add-on for your web browser.
Google Analytics Opt-out Browser Add-on provides visitors with the ability to prevent their data from being collected and used by Google Analytics.
For more information on the privacy practices of Google, please visit the Google Privacy Terms web page.
Facebook: Facebook remarketing service is provided by Facebook Inc.
You can learn more about interest-based advertising from Facebook by visiting this page. To opt-out from Facebook's interest-based ads follow these instructions from Facebook.
Facebook adheres to the Self-Regulatory Principles for Online Behavioral Advertising established by the Digital Advertising Alliance. You can also opt-out from Facebook and other participating companies through the Digital Advertising Alliance in the USA , the Digital Advertising Alliance of Canada in Canada or the European Interactive Digital Advertising Alliance in Europe , or opt-out using your mobile device settings.
For more information on the privacy practices of Facebook, please visit Facebook's Data Policy.
We may provide paid Products and/or Services within the Website. In that case, we use third-party services for payment processing (e.g. payment processors).
These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.
LINKS TO OTHER SITES
Our Service does not address anyone under the age of 18 ("Children").
We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.